FAQ

General FAQ

What is your turnaround time?

Every item is made to order. Most orders ship within 7–10 business days, and some items ship sooner. Bulk orders, livestock ID tags, and special-order items may take longer, and turnaround can be longer during the holidays. See our Shipping Policy for details.

Do you accept returns or exchanges?

Personalized and custom items are final sale. If your order arrives damaged or defective, or we made an error, contact us within 7 days of delivery and we'll make it right. Non-personalized items can be returned unused within 14 days of delivery. See our Refund Policy for full details.

We do not offer refunds for delays caused by the shipping carrier once a package leaves our shop. If you need your order by a certain date, please email us first so we can let you know if that date is possible.

Are you able to send me a proof before engraving?

Yes, we can send a digital design proof for your approval before engraving. We do not send photos of finished pieces before shipping.

How do I get in touch with you?

Fill out the form on our Contact page, email us at info@cdslaseranddesign.com, or call or text 219-258-0449.

Ordering & Personalization

How do I place an order?

Most items can be ordered right here on our website. Choose your options, add your personalization on the product page, and check out. For bulk, corporate, or custom projects, use our Bulk & Corporate Orders form and we'll follow up with ideas and pricing.

How do I add my personalization?

Enter your names, dates, or text in the personalization fields on the product page before adding the item to your cart. Some items also let you upload an image or logo. We engrave exactly what is entered in your order or approved on your digital proof, so please double-check spelling, dates, and details before checking out.

Custom Items

Are you able to create a custom item or design?

Yes! Reach out and we'd be happy to work with you on a custom item or design. A design fee may apply depending on the complexity of the item or design.

Are you able to engrave my logo?

Yes. For the cleanest results, please send your logo in black and white as an SVG, AI, PDF, or high-resolution PNG file.

Bulk & Wholesale Orders

Do you offer bulk pricing for businesses and organizations?

Yes. Many of our products include bulk pack options, and we're happy to quote larger or custom orders. Use our Bulk & Corporate Orders form or email us at info@cdslaseranddesign.com.

Do I have to go through your Faire store if I want to purchase wholesale?

No. Email us and we'll be glad to help with your wholesale purchase.

Are the items on your Faire store the only items available for wholesale?

No. All items on our website are available for wholesale purchase.

Can you do custom wholesale orders?

Yes, please reach out to us directly for any custom orders.

Shipping & Pickup

How much is shipping?

Shipping is calculated at checkout based on the method you choose. US orders of $150 or more ship free, and tracking is provided for all shipped orders.

Do you ship internationally?

We ship within the United States and worldwide. International customers are responsible for any duties or import fees charged by their country.

Do you offer local pickup?

Yes, free local pickup is available in Walkerton, IN, by appointment. Select local pickup at checkout, and we'll email you pickup instructions when your order is ready.

On-Site Engraving

Do you offer live engraving at events?

Yes. We bring live laser engraving to corporate events, holiday parties, brand activations, trade shows, golf outings, weddings, and private events. Learn more on our On-Site Engraving Services and Live Engraving & Brand Activations pages.

How much does live engraving cost?

Live engraving experiences start at $1,800 for up to 3 hours of engraving (about 100 items), with select products included. Additional engraving time is $300 per hour. Premium products may adjust pricing, and events beyond about 30 miles may include a travel fee.

What areas do you serve for on-site events?

We're based in Walkerton, Indiana, and serve South Bend, Mishawaka, LaPorte, Valparaiso, Elkhart, and the surrounding Northern Indiana area. Standard service covers events within about 30 miles, and we're happy to travel up to a few hours away, including Chicagoland. Events beyond 30 miles may include a travel fee.

How do I book on-site engraving?

Please contact us before booking so we can confirm your date, location, guest count, items, and travel needs. We'll follow up with availability and a custom quote based on event length, products selected, and travel distance.

Boards

Why is the engraving on my board lighter or darker than what is shown on your website?

Because our boards are made of natural wood, the engraving will vary depending on the grain of each board. Every board is unique and one of a kind.

Do you apply any finishes to your cutting and charcuterie boards?

Yes. Our boards are treated with a food-safe cutting board oil. We recommend re-oiling occasionally to keep the wood looking its best.

Can I place my cutting or charcuterie board in the dishwasher?

No. Please hand wash boards with warm, soapy water and a sponge, then dry with a towel. Do not leave boards soaking in a sink or dish pan.

Wood Products

I noticed an imperfection on my finished item. Why is that?

Each wood sheet is milled from large pieces of lumber. Occasional knots, slight roughness, grain patterns, or differences in color are common with natural wood.

Why is the engraving on my item lighter or darker than what is shown on your website?

Because our wood items are made of natural wood, the engraving will vary depending on the grain of each piece. Every item is unique and one of a kind.

Hats & Beanies

How do I care for hats and beanies with a leatherette patch?

Use a gentle detergent with cold to warm water. Hand wash (preferred) or wash on a delicate cycle. Do not put in the dryer; air dry only.

All patches are applied using heat-activated adhesive with an industrial hat heat press.

Are the patches made of real leather?

No. Our patches are made of leatherette (faux leather) and finished with a safe leatherette oil.

Tumblers

How do I care for my tumbler?

Although most of our tumblers are dishwasher safe, hand washing is the preferred method to keep your engraving and finish looking new.

Do all tumblers include a lid and straw?

All tumblers include a lid, but not all include a straw. All 30oz and 40oz tumblers include a straw.